Warranty & Return Policy
Rework Pre-owned Furniture Return Policy
If you are not completely satisfied with your purchase for whatever reason, the complete item(s) may be returned for refund within 30 days of receipt. If product arrives at Rework's facility in the original condition a full refund will be issued. If product arrives at Rework's facility damaged or incomplete, a partial refund will be issued at the sole discretion of Rework. All shipping costs and arrangements associated with returned merchandise will be the customer's responsibility. The 30-day return policy does not apply to SALE or CLEARANCE promotions we run from time to time on select items.
Pre-owned Furniture Warranty
Rework, LLC warrants this product against mechanical defects under normal use for a period of TEN (10) Years from the date of retail purchase by the original purchaser. If a defect with the chair mechanism arises, and a valid claim is received within the Warranty Period, at its option, Rework, LLC will either (1) provide new or refurbished parts, or (2) exchange the product of equal or lesser value. Warranty service will not cover cosmetic defects like mesh, arm pads or fabrics. Accessory parts like lumbar pads, posture fit lumbar, headrest and casters are not covered under this service either.
This Warranty is expressly limited to the replacement of parts and/or components and applies only under conditions of normal use. This Limited Warranty does not cover: 1) labor, 2) shipping or packaging costs, 3) cosmetic damage, 4) daily usage in excess of a single work shift in a controlled environment. The warranty service we provide will only extend to our Contiguous U.S. customers (Contiguous U.S. does not include Puerto Rico, Guam, Alaska, Hawaii or Canada). If you have forwarded the merchandise outside the Contiguous U.S., the warranty will be void.
All items purchased as clearance are not returnable and have no warranty.
Rework New Furniture Return Policy
Purchaser's order once placed, are non-cancellable and non-returnable.
New Furniture Warranty
Rework, LLC hereby assigns to purchaser all assignable warranties of the manufacturer of the products sold under this agreement. Rework, LLC makes no other express or implied warranties, including without limitation any implied warranty or merchantability or fitness for a particular purpose. Purchaser's order once placed, are non-cancellable and non-returnable.