Rework Pre-owned Furniture Return Policy
If you are not completely satisfied with your purchase for whatever reason, the complete item(s) may be returned for refund within 30 days of receipt. If product arrives at Rework's facility in the original condition a full refund will be issued. If product arrives at Rework's facility damaged or incomplete, a partial refund will be issued at the sole discretion of Rework. All shipping costs and arrangements associated with returned merchandise will be the customer's responsibility. The 30-day return policy does not apply to SALE or CLEARANCE promotions we run from time to time on select items.
All returns for shipped orders are subject to a 20% restocking fee. In addition, Rework is NOT responsible for arranging return freight or covering costs associated with return shipping.
How do I make a return?
Rework must approve all returns with a RMA number. Simply contact us to obtain a RMA number. Returns without a RMA number will not be processed.
Returns must be made within 30 days after the order is delivered and are subject to a 20% restocking fee. Return shipping arrangements and costs are the responsibility of the customer. Returns without the RMA number and not in original condition and original packaging will not be processed or will be assessed an additional fee at our discretion.
Please note, the items must be returned within 15 business days upon issuance of the RMA number. Customer assumes liabilities and is responsible for costs incurred for unauthorized returns. In addition, Rework is NOT responsible to arrange return freight or cover costs associated with return freight.
What is your refund policy?
Refunds for returned merchandise will be equal to the cost of the merchandise returned minus a 20% restocking fee if the order was shipped. Refunds will be issued if and after the returned merchandise arrives at our warehouse undamaged and in its original condition and packaging.
Returns are accepted within 30 calendar days of delivery, provided the product is free of damage.
Rework is not responsible for damages during return transit. All returns must be received in good condition, as determined by Rework, to be eligible for a refund (minus the restocking fee).
Pre-owned Furniture Warranty
Rework, LLC warrants this product against mechanical defects under normal use for a period of TEN (10) Years from the date of retail purchase by the original purchaser. If a defect with the chair mechanism arises, and a valid claim is received within the Warranty Period, at its option, Rework, LLC will either (1) provide new or refurbished parts, or (2) exchange the product of equal or lesser value. Warranty service will not cover cosmetic defects like mesh, arm pads or fabrics. Accessory parts like lumbar pads, posture fit lumbar, headrest and casters are not covered under this service either.
This warranty is expressly limited to the replacement of parts and/or components and applies only under conditions of normal use. This Limited Warranty does not cover: 1) labor, 2) shipping or packaging costs, 3) cosmetic damage, 4) daily usage in excess of a single work shift in a controlled environment.
Products that are marked "As-Is" and "Local Pickup Only" in the product description are not eligible for warranty.
The warranty service we provide will only extend to our Contiguous U.S. customers (Contiguous U.S. does not include Puerto Rico, Guam, Alaska, Hawaii or Canada). If you have forwarded the merchandise outside the Contiguous U.S., the warranty will be void.
**Preowned products sold through our website are in excellent working condition but may show minor cosmetic wear. Rework Office Furniture maintains a high standard of quality for all preowned products and each item undergoes cleaning and inspection before being made available for purchase. Should you discover that merchandise is damaged or defective, please email customercare@rework-furniture.com and include a photo and a brief description of the damage or defect. The shipping carton and all shipping materials should be kept in the event a return is necessary.
Clearance & Closeout
All items purchased as clearance or closeout are not returnable and have no warranty. If you purchase a clearance or closeout item and it is delivered to you damaged, please contact us within 5 business days at customercare@rework-furniture.com and we will process a refund. Please note, if your order is delivered by a freight carrier and it is damaged, write damaged on the POD.
Rework New Furniture Return Policy
Purchaser's order once placed, are non-cancellable and non-returnable.
New Furniture Warranty
Rework, LLC hereby assigns to purchaser all assignable warranties of the manufacturer of the products sold under this agreement. Rework, LLC makes no other express or implied warranties, including without limitation any implied warranty or merchantability or fitness for a particular purpose. Purchaser's order once placed, are non-cancellable and non-returnable.
Direct From Jobsite
All items purchased Direct From Jobsite are not returnable and have no warranty.
