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The shipping charge for an order will be calculated based on your delivery address and displayed to you at checkout. Certain items are available with FREE Standard Shipping to the contiguous 48 states. Alaska and Hawaii are excluded. Shipping to restricted areas, such as outside continental US, areas accessible only by ferry or airplane, etc. are subject to additional charges. Please contact us for a rate quote for delivery to these areas.
Each order is carefully inspected and packaged before it leaves our warehouse to avoid damage during transit. Every shipment is fully insured at no extra cost to you.
Most small packages are shipped via FedEx or USPS. In most cases, a signature is required for the delivery. Express shipping is available for additional fees. Please contact us for expedited shipping rates to your area.
Large furniture and over-sized packages will be handled by motor freight companies. Each item is transported on a skid and delivered to your curbside with a signature required on the bill of lading. You will receive a call from the third-party trucking company to make delivery arrangements within 3-5 days after your order has been shipped.
Delivery and pickup by freight companies are made during normal local business hours (excluding holidays). Kindly note that Rework Office Furniture contracts only with reliable freight companies over which we have limited control and are not liable for arrangements made between customers and the third-party freight companies. Rescheduling or missing appointments may result in delays and fees for which we will not be responsible.
IMPORTANT INFORMATION REGARDING FREIGHT DELIVERY:
- The freight company will deliver the item in a box on a wooden pallet.
- They will deliver it outside your building and cannot bring it indoors.
- Disposal of the box and the pallet is the responsibility of the customer.
- If applicable, they will call you at the contact number you specified on your order from a number other than Rework. Please ensure you communicate with them so that you can receive your order in a timely manner.
- If applicable, you will schedule the day and time of the delivery with the freight company once you receive the tracking number.
- You will need to be physically present at the scheduled time of the delivery to receive your item. Due to how the order is shipped, they cannot deliver it without you being present.
- If you fail to schedule delivery and neither the freight company nor Rework is able to reach you after multiple attempts, your order will be returned to Rework. In this event, you will be refunded for your order minus return shipping costs, and a 20% restocking fee.
Please contact us for a rate quote if special service such as Global Shipping, Expedited Shipping etc. is needed.
We usually ship in stock items within 3-5 business days after the order/payment is received. Large in-stock items may require additional time to inspect and crate. Larger items will be delivered 4-7 business days after they leave our warehouse, depending on destination and carrier.
Expedited shipping is available for additional fees. Please contact us if your order is time sensitive and we will do our best to accommodate your situation.
You will receive an email with the online tracking information when the order is shipped.
Please inspect your order immediately upon arrival. If your item was shipped to you by motor freight, please inspect the package for visible damage before the carrier leaves. In the unlikely event you receive a damaged item due to shipping, please mark on the Bill of Lading (delivery receipt) "damaged" before signing. We may not be able to process a damage claim without the Bill of Lading marked "damaged".
In the unlikely event that damaged items are received via FedEx/USPS please take pictures of the damage and email to firstname.lastname@example.org within 3 calendar days of receipt. Our customer service team will notify you regarding solutions.
If you believe you have received an incorrect item or damaged item, please keep all the original packing materials (including pallets, crates, etc.) and call us at (866) 920-8251 or email us at email@example.com. Our customer service team will assist you in handling and replacing your damaged item.
All damaged merchandise claims must be filed with our Customer Service department within three calendar days of receipt of your order. We reserve the right to re-ship, repair, or fully refund any piece of merchandise. In the case of damage returns, the refund process will begin after the damaged merchandise is received at our warehouse.
Kindly note that we make every effort to process orders within 5-7 business days of receipt. For all orders, shipping timeframes depend on product availability and inventory at the time the order is placed. If your order is time sensitive, please contact us by email or phone at the time of order. We cannot guarantee delivery date or timeframe for any orders; the listed date is an estimate only. Because weather conditions and traffic conditions change at any time, we assume no liability for delays caused by events or incidents beyond our or our carriers' control, which may include but not limited to adverse weather conditions, natural disasters, civil unrest, labor disputes, and disruptions in transportation networks. If you are unable to receive a shipment due to shipping delays, please contact our third-party carrier immediately to arrange a redelivery. Please do not hesitate to contact us if you have any questions regarding shipping.
Rework Pre-owned Furniture Return Policy
If you are not completely satisfied with your purchase for whatever reason, the complete item(s) may be returned for refund within 30 days of receipt. If product arrives at Rework's facility in the original condition a full refund will be issued. If product arrives at Rework's facility damaged or incomplete, a partial refund will be issued at the sole discretion of Rework. All shipping costs and arrangements associated with returned merchandise will be the customer's responsibility. The 30-day return policy does not apply to SALE or CLEARANCE promotions we run from time to time on select items.
All returns for shipped orders are subject to a 20% restocking fee. In addition, Rework is NOT responsible for arranging return freight or covering costs associated with return shipping.
How do I make a return?
Rework must approve all returns with a RMA number. Simply contact us to obtain a RMA number. Returns without a RMA number will not be processed.
Returns must be made within 30 days after the order is delivered and are subject to a 20% restocking fee. Return shipping arrangements and costs are the responsibility of the customer. Returns without the RMA number and not in original condition and original packaging will not be processed or will be assessed an additional fee at our discretion.
Please note, the items must be returned within 15 business days upon issuance of the RMA number. Customer assumes liabilities and is responsible for costs incurred for unauthorized returns. In addition, Rework is NOT responsible to arrange return freight or cover costs associated with return freight.What is your refund policy?
Refunds for returned merchandise will be equal to the cost of the merchandise returned minus a 20% restocking fee if the order was shipped. Refunds will be issued if and after the returned merchandise arrives at our warehouse undamaged and in its original condition and packaging.
Returns are accepted within 30 calendar days of delivery, provided the product is free of damage.
Rework is not responsible for damages during return transit. All returns must be received in good condition, as determined by Rework, to be eligible for a refund (minus the restocking fee).
Pre-owned Furniture Warranty
Rework, LLC warrants this product against mechanical defects under normal use for a period of TEN (10) Years from the date of retail purchase by the original purchaser. If a defect with the chair mechanism arises, and a valid claim is received within the Warranty Period, at its option, Rework, LLC will either (1) provide new or refurbished parts, or (2) exchange the product of equal or lesser value. Warranty service will not cover cosmetic defects like mesh, arm pads or fabrics. Accessory parts like lumbar pads, posture fit lumbar, headrest and casters are not covered under this service either.
This warranty is expressly limited to the replacement of parts and/or components and applies only under conditions of normal use. This Limited Warranty does not cover: 1) labor, 2) shipping or packaging costs, 3) cosmetic damage, 4) daily usage in excess of a single work shift in a controlled environment.
Products that are marked "As-Is" and "Local Pickup Only" in the product description are not eligible for warranty.
The warranty service we provide will only extend to our Contiguous U.S. customers (Contiguous U.S. does not include Puerto Rico, Guam, Alaska, Hawaii or Canada). If you have forwarded the merchandise outside the Contiguous U.S., the warranty will be void.
Clearance & Closeout
All items purchased as clearance or closeout are not returnable and have no warranty. If you purchase a clearance or closeout item and it is delivered to you damaged, please contact us within 5 business days at firstname.lastname@example.org and we will process a refund. Please note, if your order is delivered by a freight carrier and it is damaged, write damaged on the POD.
Rework New Furniture Return Policy
Purchaser's order once placed, are non-cancellable and non-returnable.
New Furniture Warranty
Rework, LLC hereby assigns to purchaser all assignable warranties of the manufacturer of the products sold under this agreement. Rework, LLC makes no other express or implied warranties, including without limitation any implied warranty or merchantability or fitness for a particular purpose. Purchaser's order once placed, are non-cancellable and non-returnable.
Direct From Jobsite
All items purchased Direct From Jobsite are not returnable and have no warranty.